SHIPPING & RETURNS
SHIPPING POLICY
At Lunexa, we are committed to delivering your order as quickly and efficiently as possible.
Orders are processed with in 1-2 business days after payment confirmation.
Please note that delivery times may vary depending on your location and unforeseen circumstances.
Once your order has been shipped, you will receive a confirmation email with tracking information.
Shipping costs are calculated at checkout based on your selected shipping method and destination.
If your package is delayed or appears lost, please contact our customer support team, and we will assist you in resolving the issue.
RETURN & EXCHANGE POLICY
At Lunexa, costumer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.
You may return eligible items with in 30 days of receiving your order.
We offer exchanges for eligible items. If you would like to exchange a product for a different size, color, or style, please contact our customer support team. Exchanges are subject to product availability.
Once your return is received and inspected, we will notify you regarding the approval of your refund. Approved refunds will be issued to the original payment method used for the purchase.
If you receive a damaged, defective, or incorrect item, please contact us with in 7 days or delivery. We will work to resolve the issue as quickly as possible.
If you have any questions regarding returns or exchanges, please contact our customer support team through our Contact page.
Thank you for shopping with Lunexa.